Frequently Asked Questions
Q: Who’s the guy?
A: Etienne de Swardt. And he’s not just a cute face, he’s also our brilliant founder. After years of working at LVMH, Etienne found himself bored and trapped within the confines of traditional perfumery. In 2006, he set out to emancipate perfumers and their juices from these traditional restrictions by creating his own perfume house. Thanks to him we have perfumes that are luxurious, provocative, sometimes ironic, often subversive, and always elegant.
Q: What does ‘Etat Libre d’Orange’ even mean?
A: “Nobody knows what it means, but it’s provocative… it gets the people going!” – Will Ferrell in "Blades of Glory"
Q: What fragrance should I buy?
A: Fragrance is subjective. It smells different to different people and also smells different on different people. We always suggest starting with a Discovery Set since it offers a little taste of everything – an ‘amuse-bouche’ if you will. However, we’ve also categorized our fragrances by best sellers, fragrance family, and collection for your ease of navigation. And if you’re eager to get to the ‘entrée’, I Am Trash, Remarkable People, and You or Someone Like You are a few fragrances you definitely cannot go wrong with.
Q: Why can't I add a promo code to a bundle or trio of samples?
A: Bundles and trios of samples are curated by Etat Libre d'Orange for your convenience and do not allow the application of a promotional code.
Q: I just can’t get enough - How do I learn more?
A: We’re blushing. We encourage you to follow us on Instagram, Facebook, or on our Blog. We also occasionally upload videos to our YouTube Channel, and in those rare and incredible occasions, you’ll get to hear directly from our favorite Frenchman himself, Etienne. Of course, if you have any other questions, please feel free to email us at firstname.lastname@example.org
Shop Pay Installments
Q: How does it work?
A: Shop Pay offers customers the option to pay in full at checkout, or to split their purchase into 4 equal, interest-free installment payments (Powered by Affirm) for orders between $50 USD and $3,000 USD. There are no additional charges, interest rates, or late fees passed on to customers.
Customers' credit scores aren't affected if they use Shop Pay Installments. However, if a customer doesn't pay their installment, or they make a late payment, then they might not be eligible to make purchases using Shop Pay Installments in the future.
Q: Are there late fees?
A: No, there are no late fees if you miss a scheduled payment.
Q: What is the option to pay in installments on Shop Pay?
A: When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.*
In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Q: What if I make a return on a purchase made through Installments with Shop Pay?
A: If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Q: Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
A: The installments option on Shop Pay is available on debit and credit cards. Unfortunately, Capital One are not accepted.
Q: Have more Shop Pay questions?
A: For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.